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Customer Service Advisor

Salary & Benefits

£14,000 - £16,000 Basic Salary - Career Progression

About the Job

Customer Service Advisor 


£14,000 - £16,000 Basic Salary - Career Progression

The Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, Conveyancing and more!

We are currently recruiting for a Property Co-Ordinator to join our Property Management team.

Key Responsibilities:

  • Undertake duties in line with signed Service Level Agreements, particular focus on co-ordinating property maintenance.
  • To arrange all necessary pre-let work in order to put the property into a lettable condition.
  • To arrange all required safety inspections / certification in line with current legislation and client instructions. 
  • To instruct the marketing team once the property is ready to market via the works order process. 
  • Ensure routine and additional property visits/checks are carried out in the required time frame.
  • Liaise with contractors/outsourcing resources to ensure repair/maintenance works are carried out to a satisfactory standard and timescale and in line with any guarantees/warranties.
  • Where possible and financially viable for the client, to claim for repair/maintenance work under insurance.
  • Establish whether liability for work is landlords or tenants.
  • Draw up schedule of costs based on check out report.
  • Meditate and negotiate between the parties regarding the disposal of the deposit.
  • Ensure that the relevant payments are instructed promptly and properly regarding contractors, deposits and landlord bills.
  • Co-ordinate and prepare renewal of tenancies.
  • Prepare relevant notices following instruction from Receiver.
  • Draw up all non-standard tenancy agreements following instructions from client and forward in timely manner.
  • Draft non-standard clauses and addenda for manager’s approval.
  • Conduct work line with company standards and requirements.

Skills Required:

  • Minimum of grade C or above in GCSE, (or equivalent), in Mathematics and English Language.
  • Excellent PC and related technology skills.
  • Excellent letter writing skills.
  • Good analytical ability.
  • Ability to stay calm under pressure.
  • Customer service skills
  • Good communication skills.
  • Excellent negotiation and influencing skills.
  • Excellent organisational skills.
  • Ability to share information widely, listen and welcome constructive challenges.
  • Ability to work to targets and achieve results.

About You:

  • Excellent Written and Verbal communication skills
  • Good organisational skills
  • Good Telephone manner
  • Experience with Microsoft Word and Excel
  • Ability to develop and maintain internal/external relationships
  • Customer Service or Administration based experience


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